28taka Privacy Policy – How Your Information Is Protected

1 Introduction

28taka ("we", "platform") takes your privacy seriously. This privacy policy explains how 28taka collects, uses, and protects your personal information.

This policy is aligned with international data protection laws and best practices. 28taka believes that transparency is the foundation of genuine trust – nothing is hidden here, everything is stated plainly.

If you are under 18, you are strictly prohibited from using 28taka or providing any personal information.

2 What Types of Information Are Collected

28taka collects two types of information – what you provide directly and data gathered automatically through your use of the platform.

Information provided directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Current Address
• National ID or passport details (for KYC verification)
• Payment method details (account number, name)

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Platform access times and activity logs
• Gaming history and transaction records
• Preferences and usage patterns collected via cookies

3 How Information Is Collected

Your information is collected through several methods:

• At Registration: Information submitted through the account registration form is saved.
• During the KYC process: Documents uploaded for identity verification.
• At the Time of Transaction: Payment-related information submitted during deposits and withdrawals.
• While playing: Betting activity and win/loss records.
• When contacting support: Information shared via live chat or email.
• Through cookies and tracking technologies: Browsing and usage patterns.

4 How Your Information Is Used

28taka uses your information for the following purposes:

5 Who Your Information Is Shared With

28taka does not sell your personal information. However, limited data may be shared in specific circumstances:

• Payment Processors: With verified payment gateway providers to process transactions.
• KYC service provider: Third-party verification services used for identity checks.
• Legal authorities: When required to comply with a court order or government directive.
• Technology Service Providers: Cloud and hosting services required to operate the platform.

In all such cases, only the minimum necessary information is shared, and all relevant parties are bound to uphold 28taka's privacy standards.

6 Data Protection Measures

28taka uses a multi-layered security framework to keep your information safe:

• 256-bit SSL/TLS Encryption: All communications are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.

7 Cookies & Tracking Technologies

28taka uses cookies to enhance your platform experience. Cookies are small data files stored on your device.

• Essential Cookies: Essential for core platform functionality (login sessions, etc.).
• Performance Cookies: To improve page load speed and responsiveness.
• Preference Cookies: To remember your preferences such as language and theme.
• Analytical Cookies: To understand platform usage patterns (fully anonymized).

You can disable cookies at any time through your browser settings. Please note that some key features may not function properly as a result.

8 Your Rights

You have a number of rights regarding your personal data on 28taka. It is important to understand what those rights are:

To exercise any of these rights, contact the 28taka support team. Requests are typically processed within 30 business days.

In some cases, legal obligations may prevent us from deleting certain information. Where this applies, you will be informed of the reason.

9 How Long Is Information Retained

28taka does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration of active account use and up to 5 years after closure.
• Transaction Records: 5–7 years as required by financial regulations.
• KYC documents: At least 5 years after the relationship ends.
• Log Files: Typically 90 days to 1 year.
• Marketing Preferences: Until consent is withdrawn.

10 Minor Protection

28taka is strictly prohibited for anyone under 18. We do not knowingly collect personal information from minors.

If a minor has inadvertently submitted information and we are notified, that data will be deleted immediately. Parents or guardians who suspect their child is using 28taka should contact support right away.

11 Privacy Policy Updates

28taka may update this privacy policy from time to time. For significant changes, you will be notified in advance via your registered email or through a platform notification.

Continued use of 28taka after any changes take effect will be considered acceptance of the updated policy. Please check this page regularly.

12 Contact

For any privacy-related queries or to request access to or deletion of your data, please contact the 28taka support team.